Privacy Policy

1. Overview & scope

This Privacy Policy explains how Fanzel Labs, Inc. ("Fanzel Labs", "we", "us", "our"), a Delaware corporation, collects, uses, shares, and protects information when you visit our website, create an account, or use our software products and AI copilots (together, the "Services"). By using the Services, you acknowledge the practices described in this policy.

2. Information we collect

Account information: name, email address, password, and billing details you provide when you register or subscribe.

User content: prompts, files, images, text, and other materials you submit to or generate with our copilots.

Usage and device data: pages viewed, features used, log data, IP address, browser type, device identifiers, and approximate location derived from IP. Collected via cookies and similar technologies.

3. How we use your information

• To provide, maintain, and improve the Services
• To process payments and manage your subscription
• To send transactional emails (account, billing, support)
• To send product updates if you opted in
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

4. Sharing of information

We do not sell your personal information. We share information only with:

• Service providers (cloud hosting, payment processors, analytics) under contractual confidentiality
• Law enforcement when required by valid legal process
• A successor entity in case of merger or acquisition

5. Your rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, email [email protected].

California residents: We comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion, and opt out of "sale" (we do not sell personal information).

EU/UK residents: We comply with GDPR. The legal basis for processing is consent, contract performance, or legitimate interest as applicable.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS), encryption at rest, and access controls. No system is 100% secure.

8. Children's privacy

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us for removal.

9. International data transfers

Your information may be processed in countries other than your own, including the United States. We rely on standard contractual clauses or other lawful transfer mechanisms where required.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date.

11. Contact us

For privacy questions or requests:

Email: [email protected]

Mail: Fanzel Labs, Inc., Delaware, USA